Please take reasonable care to ensure that item(s) are returned safely and are not damaged in transit. Please take care to keep all packaging as we can only accept returns with the original packaging. It is important to send an email with your order number and reason for return to our customer service team at Without this, we may be unable to complete your refund.īefore returning any item(s) to us, we do ask that they are in the same condition that you received them, with tags still attached and goods in their original packaging. However, if it doesn’t float your boat don’t worry, just send it back to us within 30 days and, providing it’s in its original condition and packaging we’ll refund the product(s) for you. PackagingĪll of our lovely items are wrapped and packed securely and we try to be as eco conscious with our packaging as possible. If you are in any doubt, please talk to our team prior to delivery who can advise. Please be aware it is the customer's responsibility to check that any type of furniture and large items will fit through doorways, stairwells, and staircases. Delivered usually within 1-2 weeks unless otherwise specified on the product page. Our dedicated UK Courier Delivery Service takes care of your furniture and larger items. Once you've placed your order on the website please give us a call on 020 8670 6818 to arrange which day you can come and collect your items or send an email to Furniture & Large Items Quick and easy collection from our stores. If you have any questions regarding your large delivery please call 020 8670 6818. Delivery to door (unless otherwise arranged) Usually within 1-2 weeks. UK Delivery is usually within 2-3 working days. If you have any questions, please contact our customer service team on 020 8670 6818 or email Within Mainland UK Delivery TypeĬlick and Collect orders will be ready for collection the following day, after 12 midday Once you have placed your order you will receive an email confirmation and call with your expected delivery details. We aim to dispatch all orders within 24 hours (excluding bank holidays and weekends)ĭispatch of furniture and large, bulky items can take up to 2 weeks Mrs Robinson endeavours to dispatch orders in the fastest possible time and safest way.
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